Shipping policy

At Pondsplash, we are committed to delivering your order quickly and securely.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Australia: 8–18 business days
• Other International Locations: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method. Free shipping may be available during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Delayed Shipments

If your package is delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.